If you’re a regular user of public transport in Abu Dhabi, then you are probably familiar with the Hafilat card. This smart card allows you to pay for bus fares and other transportation services in the Emirate. If you want to keep track of your expenses and ensure that you have enough balance on your card for your next trip, it’s important to know how to check your Hafilat card balance.
Fortunately, there are several ways to check your Hafilat card balance, including online, via mobile app, and through physical kiosks. Each method has its advantages and disadvantages, so it’s important to choose the one that works best for you. In this article, we’ll explore the different ways to check your Hafilat card balance and provide some tips on how to maintain your card balance and troubleshoot common issues that may arise.
- There are several ways to check your Hafilat card balance, including online, via mobile app, and through physical kiosks.
- You can top up your Hafilat card balance check using a variety of payment methods, including credit and debit cards, cash, and prepaid vouchers.
- To avoid issues with your Hafilat card, it’s important to keep your card clean and properly maintained and to follow the terms and conditions for card use.
What Is a Hafilat Card?
If you’re a resident or a visitor in Abu Dhabi, you might have heard about the Hafilat Card. It is a smart card that allows public bus users to pay for bus fares in Abu Dhabi Emirate. The Hafilat Card is a contactless card that automatically deducts the fares rides while passing the card validator fixed at the entrances and exits of the buses.
The Hafilat Card is designed to make public transportation more convenient and efficient for passengers. It eliminates the need for cash payments and saves time for both passengers and bus drivers. The card is available in two types: Personalized and Anonymous. The Personalized Hafilat Card is registered under the user’s name and can be recharged online or at ticket machines. The Anonymous Hafilat Card does not require registration and can be purchased and recharged at ticket machines.
The Hafilat Card has become a popular mode of payment for public transportation in the Abu Dhabi Emirate. It is widely accepted on all bus routes operated by the Department of Transport (DoT) and the Integrated Transport Centre (ITC). The card can be used to pay for single trips and daily, weekly, and monthly passes.
If you’re planning to use public transportation in Abu Dhabi, getting a Hafilat Card is highly recommended. It is easy to use and saves time and money. You can check the balance of your Hafilat Card by visiting a ticket machine or using the online services provided by the ITC.
Checking Your Hafilat Card Balance Online
If you have a Hafilat Card, checking your balance online is a quick and easy way to stay on top of your account. Here’s how to do it:
Accessing the Official Website
To check your Hafilat Card balance online, you’ll need to access the official website at https://hafilat.darb.ae. Once you’re on the homepage, click on “Login” in the top right corner of the screen.
Navigating to Balance Check
Once you’ve logged in, you’ll be taken to your account dashboard. From here, select “Recharge Card” from the menu on the left-hand side of the screen. This will take you to a page where you can view your card balance.
To log in to your Hafilat Card account, you’ll need to provide your email address and password. If you’ve forgotten your password, you can click on the “Forgot password” link on the login page to reset it.
It’s important to note that you’ll need to have a registered Hafilat Card to check your balance online. If you don’t have a card yet, you can purchase one from an authorized retailer or service centre. Once you have your card, you can register it online to gain access to all of the card’s features, including online balance checking.
Overall, checking your Hafilat Card balance online is a convenient way to keep track of your account. By following these simple steps, you can easily view your balance and ensure that you always have enough funds on your card for your daily commute.
Balance Check via Mobile App
If you prefer to check your Hafilat card balance using your smartphone, you can download the Hafilat mobile app. The app is available for both Android and iOS devices and can be downloaded from the Google Play Store or the App Store.
Downloading the App
To download the app, search for “Hafilat” in the app store of your device. Once you find the app, click on the “Install” or “Get” button to start the download process. The app is free to download and use.
App Registration Process
After downloading the app, you will need to register your account before you can use it. To register, you will need to provide your details, such as your name, email address, and mobile number. Once you have provided the required information, you will receive a verification code on your mobile number. Enter the code in the app to complete the registration process.
Mobile Balance Inquiry
Once you have registered your account, you can use the app to check your Hafilat card balance. To do so, open the app and click on the “Balance Inquiry” option. Enter your Hafilat card number and click on the “Check Balance” button. Your current balance will be displayed on the screen.
In addition to checking your balance, the Hafilat mobile app also allows you to view your transaction history, recharge your card, and report lost or stolen cards. The app is a convenient way to manage your Hafilat card and avoid the hassle of visiting a ticket vending machine or customer service centre.
Using Physical Kiosks
If you prefer to check your Hafilat card balance offline, you can use the ticket vending machines (TVMs) available at various bus stations in Abu Dhabi. These kiosks are easy to locate and use, and they provide a quick and convenient way to check your Hafilat card balance.
To locate a TVM, you can look for the machines at the bus stations. These machines are typically located near the entrance or exit of the stations. You can also ask the customer service representatives at the bus station for assistance in finding a TVM.
Steps for Balance Check at Kiosk
Once you have located a TVM, you can check your Hafilat card balance by following these simple steps:
- Insert your Hafilat card into the card slot on the TVM.
- The TVM will display your current balance on the screen.
- If you want to print a receipt, press the print button on the TVM.
It is important to note that TVMs only accept cash payments for card top-ups. If you need to top up your Hafilat card, you can do so at the customer service centre or online.
Overall, using TVMs to check your Hafilat card balance is a simple and easy process. By following the steps outlined above, you can quickly and conveniently check your balance at any TVM located at a bus station in Abu Dhabi.
Customer Service Assistance
If you are having trouble checking your Hafilat card balance, there are a few options available to you for customer service assistance.
Contacting Customer Support
If you need to contact customer support, you can reach out to the Department of Transport via their website at https://dot.gov.abudhabi/en/contact-us. You can also call their customer service hotline at 800-88888. The hotline is available 24/7, so you can get assistance at any time.
Information Required for Balance Inquiry
When you contact customer support, make sure you have the following information ready to provide them:
- Your Hafilat card number
- Your full name
- Your registered mobile number
- Your email address
Having this information ready will help the customer service representative assist you more quickly and efficiently.
In addition to customer support, you can also check your Hafilat card balance online or through the Hafilat app. If you need further assistance, don’t hesitate to reach out to customer support for help.
Card Top-Up Options
If you need to top-up your Hafilat card, there are several options available to you. In this section, we’ll go over the three main options for topping up your card: online, kiosk, and retail locations.
One of the most convenient ways to top-up your Hafilat card is through the Hafilat website. You can log in to your account and add funds to your card using a credit or debit card. This is a great option if you don’t have time to visit a kiosk or retail location or if you prefer to manage your card balance online.
Another option for topping up your Hafilat card is to use one of the many kiosks located throughout Abu Dhabi. These kiosks allow you to add funds to your card using cash or a credit or debit card. Follow the on-screen instructions to complete your transaction. Kiosks are available at most bus stations and major shopping centres, making it easy to top up your card on the go.
Retail Locations for Top-Up
Finally, you can also top up your Hafilat card at select retail locations throughout Abu Dhabi. These locations include supermarkets, convenience stores, and other retailers. Look for the Hafilat logo or ask a store employee for assistance. You can add funds to your card using cash or a credit or debit card.
Overall, there are several convenient options available for topping up your Hafilat card. Whether you prefer to manage your card balance online, use a kiosk, or visit a retail location, you can easily add funds to your card and continue using public transportation throughout Abu Dhabi.
Troubleshooting Common Issues
Even though checking your Hafilat card balance is a straightforward process, sometimes you may experience some issues. Here are some common issues you may face and how to troubleshoot them:
1. Invalid Card Error
If you receive an “invalid card” error message when trying to check your Hafilat card balance, it could be due to a few reasons. Firstly, ensure that you are entering the correct card number. If you are still receiving the error message, it could be because your card is damaged, expired, or has been blocked. In this case, you will need to visit one of the Hafilat service centres to get a new card.
2. Balance Not Updating
If you have recently topped up your Hafilat card balance, but the balance is not updating, there could be a few reasons. Firstly, ensure that you have followed the correct procedure to top up your card balance. If you have followed the correct procedure, it could be because of a system error. In this case, you can contact the Halifax customer service centre to report the issue.
3. App Not Working
If you are using the Hafilat mobile app to check your card balance, and the app is not working, there could be a few reasons. Firstly, ensure that you have downloaded the latest version of the app. If you have the latest version and it is still not working, try uninstalling and reinstalling the app. If the issue persists, it could be because of a system error. In this case, you can contact the Halifax customer service centre to report the issue.
By troubleshooting these common issues, you can ensure that you can check your Hafilat card balance without any problems.
Maintaining Card Balance
To ensure a smooth and hassle-free ride on public buses in the Abu Dhabi Emirate, it is essential to maintain a sufficient balance on your Hafilat card. Here are some tips to help you keep your card balance in check:
1. Check Your Balance Regularly
It is important to regularly check your Hafilat card balance to avoid any surprises when boarding a bus. You can check your balance using the Darb mobile app or by visiting the Hafilat website balance page online. Log in with your registered user details and select the option to “Check Balance”. You can also check your balance by tapping your card on the validator machine located at the entrance of the bus.
2. Recharge Your Card in Advance
To avoid running out of balance when you need it the most, it is recommended to recharge your Hafilat card in advance. You can recharge your card using the Darb mobile app, the Hafilat website, or by visiting any of the authorized recharge locations across the Emirate. Make sure to keep your card balance above the minimum fare required for your journey.
3. Take Advantage of Auto Top-up Service
To further simplify the process of maintaining your Hafilat card balance, you can opt for the auto top-up service. This service automatically recharges your card with a pre-set amount whenever your balance falls below a certain level. You can activate this service by visiting the Hafilat website or by contacting the customer service centre.
By following these simple tips, you can ensure that your Hafilat card always has sufficient balance for your public bus rides in Abu Dhabi, Emirate.
Terms and Conditions for Hafilat Card Use
When using the Hafilat Card, it is important to be aware of the terms and conditions that apply to its use. Here are a few key points to keep in mind:
- The Hafilat Card is non-transferable and can only be used by the person whose name is registered on the card.
- You must have sufficient funds on your card to pay for your bus fare. If you do not have enough funds, you will not be able to board the bus.
- The card must be tapped when boarding and exiting the bus. Failure to tap the card may result in a penalty fee.
- The card must be kept in good condition and not be tampered with in any way.
- If the card is lost or stolen, you must report it to the authorities immediately. You will be liable for any unauthorized use of the card until it has been reported lost or stolen.
By following these terms and conditions, you can ensure that you use the Hafilat Card safely and effectively. It is important to note that failure to comply with these terms and conditions may result in penalties or the cancellation of your card.
Frequently Asked Questions
How can I check the balance on my Hafilat card?
There are several ways to check the balance on your Hafilat card. You can check your balance online using the Hafilat app or the official website. Alternatively, you can check your balance at authorized retailers and service centres. Another option is to visit a Ticket Vending Machine or Customer Service Center.
What are the steps to recharge a Hafilat card online?
To recharge your Hafilat card online, you need to follow a few simple steps. First, visit the Hafilat website and log in to your account. Then, select the “Recharge” option and choose the amount you want to add to your card. Finally, enter your payment details and confirm the transaction.
Where can I find a Hafilat recharge machine?
Hafilat recharge machines are available at various locations across Abu Dhabi, including bus stations, shopping malls, and other public areas. You can also find a recharge machine at authorized retailers and service centres.
Is there a minimum required balance for Hafilat cards?
Yes, there is a minimum required balance for Hafilat cards. The minimum balance is AED 7.50, which is required to cover the cost of a single bus trip.
How can I renew an expired Hafilat card?
To renew an expired Hafilat card, you need to visit a Customer Service Center and provide your card and ID. You will need to pay a renewal fee of AED 15, and the balance on your old card will be transferred to the new card.
What should I do to obtain a new Hafilat card?
To obtain a new Hafilat card, you need to visit a Customer Service Center and provide your ID. You will need to pay a fee of AED 10 for the card, and you can add credit to the card at the same time if you wish.